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Contact Us

To reach a Wenlin Representative:

  • For all issues relating to purchases, shipments, upgrades/updates,
    and serial numbers, please contact Wenlin Customer Service:
    Email: service@wenlin.com
    Phone: 1-877-4-Wenlin (1-877-493-6546) ext. 2
     
  • For technical issues, please contact our Technical Support Staff
    Email: support@wenlin.com
    Phone: 1-877-4-Wenlin (1-877-493-6546) ext. 1
     
  • For all orders within the United States and Canada, please contact Mark Roblee
    Email: mark@wenlin.com
    Phone: 1-877-4-Wenlin (1-877-493-6546) ext. 2
     
  • For all International orders, please contact Elisabeth Nuboer
    Email: elisabeth@wenlin.com
    Phone: 1-877-4-Wenlin (1-877-493-6546) ext. 3
     
  • For all other inquiries, you may also reach our Corporate Headquarters
    Email: wenlin@wenlin.com

Important: when you send email, please make sure the Subject line is descriptive and doesn't look like spam (junk mail). We get thousands of spams daily. If a message only has a subject like "Hello" or "question", we might accidentally delete it without ever reading it. Also, when you contact us for technical support, it generally helps if you mention your Wenlin version number (e.g., Wenlin 4.2.0) and your operating system (e.g., Windows 8, Mac OS 10.10), and any other relevant details such as error messages.

We promise to keep your information confidential as described in our privacy policy.

If you are a developer interested in licensing our dictionaries or technologies, please see our page for developers.


To reach one of Wenlin's resellers:

(Resellers are listed in two categories: USA/Canada, and International.)

USA and Canada

Cheng & Tsui Company (USA, Canada)
25 West Street
Boston, MA 02111-1268, USA
Phone: 1-800-554-1963 • Fax: 617-426-3669

Web: www.cheng-tsui.com • Email: service@cheng-tsui.com

China Books And Periodicals Inc. (USA, Canada)
360 Swift Ave, Suite 48, South San Francisco, CA 94080, USA
Phone: 1-800-818-2017 • Fax: 650-872-7808
Web: www.chinabooks.com • Email: orders@chinabooks.com

Global Call (Canada)
R. R. #1, St. Marys, Ontario N4X 1C4
Phone: (647) 723-3761 x574
Email: wenlin-rep@gmx.net

Los Angeles Chinese Learning Center (USA)
401 N. Garfield Ave. #1, Alhambra, CA 91801
Phone: 626-487-8909 • Fax: 626-282-9252
Web: chinese-school.netfirms.com • Email: chineselanguagetutor@yahoo.com

TwinBridge Software Corporation (USA)
1055 Corporate Center Drive Suite 102
Monterey Park, CA 91754, USA
Phone: (888) 650-8899 • Fax: (323) 263-8126
Web: www.twinbridge.com • Email: info@twinbridge.com

World of Reading, Ltd. (USA)
P.O. Box 13092, Atlanta, GA 30324-0092, USA
Phone: (800) 729-3703 or (404) 233-404 • Fax: (404) 237-5511
Web: http://www.wor.com • Email: polyglot@wor.com

World Language Resources (USA)
2130 Sawtelle Blvd. Ste. 304A, Los Angeles CA 90025, USA
Phone: 800-900-8803 or 310-996-2300 • Fax: 310-996-2303
Web: http://www.worldlanguage.com • E-mail: info@worldlanguage.com

International

The following are listed by countries however, please feel free to contact any reseller; they may be happy to assist you even if you are in a neighboring country.

AUSTRALIA

Aquion
Suite 25, Level 3 357 Military Rd
Mosman 2088 Australia
Phone: (61) 2 8036 8000
Web: www.aquion.com.au • Email: sales@aquion.com.au

CHINA (including Hong Kong)

Global Call
Guanghui Huizhenyuan Xiaoqu 1-8-301
4 Ying'awati Lu, Urumqi, Xinjiang 830001 CHINA
Phone: (0991) 515-1076
Email: wenlin-rep@gmx.net

CZECH REPUBLIC

JIMAZ prodej sw s.r.o.
Hermanova 37
170 00 Praha 7, Czech Republic
Phone: +420-242498393 • Mobile: +420-724536982
Web: software.jimaz.cz • Email: kontakt.jimaz.cz

FRANCE

Librairie Le Phenix
72, boulevard de Sebastopol
F - 75003 Paris, France
Phone: +33 1 4272 7031 • Fax: +33 1 4272 2669
Web: www.librairielephenix.fr • Email: contact@librairielephenix.fr

GERMANY

China Kultur- und Wirtschafts-Service GmbH (CKWS)
Adalbertstr. 7 B
60486 Frankfurt/M.
Germany
Phone: +49-69-26 09 67 82 • Fax: +49-69-26 09 67 83
Web: www.ckws.net • Email: wenlin@ckws.net

PC-Ware Information Technologies AG
Blochstrasse 1
D-04329 Leipzig, Germany
Phone: ++49/(0) 341/ 25 68 - 546 • Fax: ++49/(0) 341/ 25 68 - 7546
Web: www.pc-ware.com • Email: sven.may@pc-ware.de

Apple Premium Reseller M&M:Trading!
Herderstrasse 46-48 22085 Hamburg, Germany
Phone: +49 40 227457 0
Web: www.goapple.de • Email: info@goapple.de

COMPAREX AG
Blochstrasse 1 04329 Leipzig, Germany
Phone: +49 341 2568 636 • Fax: +49 341 2568 999
Web: www.comparex.de • Email: team4-leipzig@comparex.de

Megasoft GmbH
Weyerstr. 41
42697 Solingen, Germany
Phone: +49 234 707088 • Fax: +49 234 707780
Web: Megasoft • Email: vertrieb@megasoft.de

European University Press, Div. MultiLingua
Querenburger Hoehe 281
44801 Bochum, Germany
Phone: +49 234 707088 • Fax: +49 234 707780
Web: multi-lingua.com • Email: info@multi-lingua.com

ISRAEL

1 David Hamelech St
Herzliya, 46661, Israel
Phone: 072-220-3000
Web: www.orientalialibri.it • Email: info@orientalialibri.it

ITALY

Libreria Orientalia
Via Cairoli 63
00185 Roma - Italy
Phone: +39064464956 • Fax: +390644362693
Web: www.orientalialibri.it • Email: info@orientalialibri.it

Sistemi Informativi srl
Via Quintiliano, 31
20138 Milano - Italy
Phone: +39.02.580390.88 • Fax: +39.02.580390.21
Web: www.sinf.it • Email: info@sinf.it

SCANDINAVIA

Dustin
Phone: 08-553-44-900
Web: www.dustinhome.se

SINGAPORE

Filmo Communications Pte Ltd
1 Sophia Road #02-16 Peace Centre
Singapore 228149
Contact: Stephen Say
Phone: 65-98365486 • Fax: 65-63388981
Web: filmo.com/wenlin.htm • Email: filmo@filmo.com

SWITZERLAND

Chinabooks
Buehlstrasse 45B
CH-8055 Zuerich
Switzerland
Phone: 0041 (0)43 540 40 77 • 0041 (0)76 414 23 28
Web: www.chinabooks.ch • Email: bestellen@chinabooks.ch